Customer Service - Personalized help is just a quick e-mail or phone call away! You can reach our Customer Service Department at:
Call: 1-888-476-5265 from 8:00am to 4:30pm, Pacific Time, Monday through Friday.
Our mailing address is:
Rokenbok Toy Company
C/O Customer Service
215 South Highway 101, Suite 101
Solana Beach, CA 92075
Warranty Policy - Rokenbok products are manufactured to stringent standards for quality, durability, reliability, and safety. Our products carry the following warranties: *excludes classroom products
ROK Star Controllers are warranted against defects in material and workmanship for a lifetime to the original purchaser when used under normal operating conditions.
Rokenbok and ROK Blocks Building Pieces are warranted against defects in material and workmanship for a lifetime to the original purchaser when used under normal operating conditions.
Rokenbok Machines are warranted against defects in material and workmanship for a period of six months from the date of original purchase when used under normal operating conditions.
During these periods, should a product fail to perform properly, Rokenbok will, at its discretion, either repair or replace it. Such repair or replacement shall be free of charge only upon presentation of a sales receipt with proof-of-purchase date sent to the Rokenbok Customer Service Department. Call or e-mail Rokenbok Customer Service prior to returning any product for warranty repair. The purchaser is responsible for shipping the product to Rokenbok, and for all associated freight and insurance costs in connection with such shipping.
These warranties are void if the owner repairs or modifies the product in any way before shipping it to Rokenbok, and does not cover damage or injury resulting from unreasonable use, unauthorized repairs, improper care and storage, or out-of-warranty service. This warranty also excludes any liability other than that expressly stated above, and expressly excludes any incidental or consequential damages.