If you have placed an order and would like to cancel it, please email us your order number at firstname.lastname@example.org. Unfortunately, we are not able to cancel orders once they have been processed for shipment at our warehouse. Please see our Returns Policy below for easy returns.
We want you to be 100% satisfied with the purchase. If you find a need to return an item, we ask that you:
- Contact us for a Return Authorization number and return the original, unopened item within 30 days of the shipment receipt.
- Customer is responsible for the actual cost of shipping both ways unless the product was shipped due to our error. Promotional costs are not refundable.
- There is a $2 per item restock fee.
Please send returns to:
Rokenbok Toy Company
215 S. Highway 101 Suite 101
Solana Beach, CA 92075
Please write your Return Authorization number on the outside of your shipping carton.